“I want to be upfront with you - I don’t have control over the quality of our products, and unfortunately, I can’t give you an extra discount. But here’s the deal: I’m all about providing you with outstanding service that goes above and beyond what our competitors offer. I genuinely care about your satisfaction, so I’d love to hear your thoughts on what you consider an ideal contractor. If there’s anything we can do better, please don’t hesitate to share.”